MY2017

The latest InControl Touch Pro version numbers, release names, dates & notes as of December 7, 2019

There seems to be a lot of confusion and misinformation online about what version is what and what version is coming, etc.

Here’s what’s happened in 2019 so far, all linked to release notes:

19A – 2019-02-27 – S19A_19.07.2-312706

19A2 – 2019-04-18 – S19A_19.11.4-330884

19A3 – 2019-06-17 – S19A_19.20.4-363281

19A4 – 2019-07-11 – S19A_19.24.2-375121

19B2 – 2019-09-17 – S19B_19.35.5-418001

19B (3?) – 2019-10-15 – S19B_19.40.4-436082

19C – 2019-12-04 – S19C_19.46.4-458817

New N347 Software Over The Air Bulletin just appeared as an Outstanding Campaign for many 2017+ Land Rovers

N347-OutstandingCampaignMY17-L405

I had heard a similar bulletin was appearing for various ICTP Jaguars and had to take a look.  For all the owners suffering through the latest Land Rover BS, this is the bulletin to alert your dealership to.

N347NAS1 – TECHNICAL BULLETIN

Affected Vehicle Range:

2017-2019 Discovery Sport (LC) VIN RANGE: 546314-964065
2017-2019 Discovery (LR) 2017-2019 VIN RANGE: 000117-409862
2020 New Range Rover Evoque (LZ) VIN RANGE: 000183-027040
2017-2019 Range Rover Evoque (LV) VIN RANGE: 138124-922669
2018-2019 Range Rover Velar (LY) VIN RANGE: 200000-900092
2017-2019 Range Rover Sport (LW) VIN RANGE: 100436-869492
2017-2019 Range Rover (LG) VIN RANGE: 302565-562889

SITUATION:
A new software enhancement has been identified on certain Land Rover vehicles within the listed
Affected Vehicle Range. A Software over the Air (SOTA) update will provide the latest InControl
Touch Pro software enhancements. See TOPIx Software 4: Electrical > 415: Information and
Entertainment Systems >- 415-01A: Information and Entertainment System – Vehicles With: InControl
Touch Pro / 415-01B: Information and Entertainment System – Vehicles With: InControl Touch Pro Duo
> Modules > Module – IMC – Infotainment Master Controller > Release Notes.

ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection
(PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.

N347 – Software Over The Air (SOTA) – Connection
Option Code: A
SRO: 85.87.99 (0.1 Hrs)

N347 – Software Over The Air (SOTA) – Connection Drive in/drive out
Option Code: B
SRO: 85.87.99 (0.1 Hrs), 02.02.02 (0.2 Hrs)

19A to 19A2 InControl Touch Pro Over The Air Update on a USA 2017 Range Rover

Some first hand pics of the InControl Touch Pro SOTA process.

Dealer updated 2017 Range Rover from 18C to 19A then turned on SOTA.  This appeared first time getting in car after those updates:

ICTP-19A-Available

Then hit Install now:

ICTP-19A2-Downloading

Then after a couple of minutes:

ICTP-19A2-Installing

Then about 30 minutes later:

ICTP-19A2-Install-On-Shutdown

Then I followed Step 9 from the SOTA instructions:

9) When the touchscreen shows that the Installation is complete, exit and lock the vehicle, allowing it to shut down for a minimum of 7minutes.

But after waiting 15 minutes it still hadn’t installed.  So I waited and tried again and got this:

ICTP-19A2-Up-To-Date

There was a pop-down that said it had updated but I didn’t have the camera ready for that. 

That’s that, upgraded S19A_19.07.2-312706 to S19A_19.11.4-330884 over the air

Finally–how to check which USB MIP/UIP is compatible with the Smartphone Pack upgrade

MIP-UIP-JLR

Checking the ports in the center armrest panel (MIP/UIP) of your Jaguar Land Rover vehicle MY17+:

A – NOT eligible for Smartphone Pack upgrade

B or C – Eligible for Smartphone Pack upgrade

Rather than the obscure confusing language, JLR should have released this graphic months ago.

**These ports alone do not indicate Smartphone Pack compatibility but they were the most confusing part of checking eligibility which also requires: 10.2” screen, Pro Services & Connect Pro, including WiFi

JLR PSA: Don’t remote start your vehicle and expect CarPlay to work, seen on 2017 & 2018 models with 18C

Since 18C went wide, I’ve read more and more people saying that CarPlay doesn’t work properly if you try to use it after remote starting the car via the mediocre Land Rover Remote app. 

Last night I saw it first hand, and it’s even worse than it seemed.

no-carplay

After the fifth attempt of killing and restarting the app on my phone, signing in and out, it telling me my PIN was incorrect (it wasn’t), it FINALLY started the vehicle remotely.  Further info – my phone had a good internet connection and when I got back to the car it had full 3G service.  Entire process just continues to be horrible – embarrassingly bad and a real joke.

20181207_022543000_iOS

Anyway – I get in car that’s been running tap the brake to tell car I’m physically there.  Then I connect the phone for CarPlay – CarPlay logo appears on iPhone quickly and dreaded pop-down user-unfriendly message appears on Range Rover screen ‘Apple CarPlay’ not available.  All modern JLR owners have seen this type of message at one time or another. 

So at this point the system is confused – I get the CarPlay icon on the bottom toolbar which means I lose standard phone functions, the media input screen also lists CarPlay but won’t switch to it.  I got an incoming call and couldn’t answer it hands-free because of this.  And then had to leave the iPhone unplugged from the vehicle so it wouldn’t keep thinking it was on CarPlay.  What if my battery was low and I needed to charge it via the car but also needed it to actually work?

Do you think the engineers who didn’t test anything before shipping it thought that since the Remote Start is so bad, there’s a slim chance a user would hit this bug and try to use CarPlay?  Or did they not even test these scenarios and this is all a surprise?

This system has always had odd issues for me when using it after a Remote Start.  Sometimes the cameras wouldn’t work, sometimes you’d just get a black screen.  Those bugs seem to have been resolved for me at least.